Posted as of 01 March 2022
Last updated as of 17 January 2024
REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:
The website does not consider any return requests as the website is not selling any tangible products for return requests to be validated.
As a User, you have the full right to cancel your order upon placing the cancellation within 24 hours of your order requests. Upon your purchase of the services through the Company’s Platform, the Platform may validate the cancellation request and may provide a refund only if you file a complaint with us, we first try to resolve the issue you are facing by providing an ideal solution. Your case is first introduced to the technical team and then reported further to the experts’ panel. A refund is only made in extreme circumstances when no amicable solution is reached at the issues. The Users can place cancellation requests by emailing to info@ssmartpa.com
The Company upon receiving a cancellation request from you, shall solely reserve the forfeiture rights of any payment made.
The Company at its sole discretion may cancel any order(s):
The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.
Refunds are done within 7-10 working days and the amount shall be credited by the bank transfer. The Refund shall be process after the detection of the relevant GST and other charges as applicable. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.
All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication with our Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Seven (7) to Ten (10) days from the date of refund request made by the User.
